美國長住精選酒店-丹佛-南奧羅拉 (Extended Stay America Select Suites - Denver - Aurora South)

They would enter the room unannounced every single day before check out. The office staff was great the manager is wonderful the location is ok but the people staying there are let’s say don’t take your kids or wife there . Police are there all the time there were slit of dealings if you know what I mean. ***** used rubbers in the parking lot . No breakfast and it clearly says it. The office closes at night if you get back and your card doesn’t work . Your screwed cause the phone you dial is corporate and we had to put a stick in our window to get door open. Spend a couple extra dollars and go anywhere else..

To start we had a room with a non working stove the entire time when the kitchenette was one of the main reasons to book at this hotel. Initially customer service was great, but our last morning about an hour or so after paying and extending our stay, we were kicked out of our room with no explanation beyond "because I said so" until the 3rd time I asked and was told from outside downstairs that he "thinks he smells something". He walked up the steps and proceeded to push my husband out of the way to enter the room and continued to ask my husband to "come outside and fight him". As we packed our things the manager came by and said we would be refunded for the already paid reservation for that last night, but we were not refunded through 訂房網站.com because the first employee said we we were kicked out for smoking when that was never true. No one can possibly smell something outside at the bottom of the stairs coming from a room upstairs, let alone determine which room such a smell might be coming from.

Both gentlemen were very respectful...the gentlemen who checked me in was all the way kind and appreciated his politeness and the 2nd shift guy heated the door cuz it froze with the snow

They charged me again, saying I didn't pay. The place isn't that great. Definitely not worth it.

The customer service at this location is absolutely above and beyond our expectations. Everyone we have encountered over the last 2 weeks has been incredibly pleasant and helpful regardless of the time or day or night or the situation at hand. Our door even froze shut and the young lady working overnight did not hesitate to come out into the cold as quick as she could to get us into our room. Thank you!