Hotel has good locations near the airport , quite clean and rooms are well equipped.
The staff manning the reception counter on the 15th June @ 8PM was very helpful & very courtious....although the reception staff manning rge counter on the 16th June ( 9 AM ) - a middle eastern woman was not so friendly & less attentive to our enquiries or requests.
However,
They refused to give refund for booking cancellation on the 31st May 2025 due to circumstances beyond our control ( being held up at the Airport Immigration & unable to check in as per bookings).
This is despite we repeated the bookings with the same Hotel Group ( VR Hotel Auckland Central - Hobson Street) on the 14th June & again at the Airport Gsteway Hotel on the 15th June...
Thank you.
pillows were all stained and didn't look like linen was clean, bed linen looked ok. some towels also stained and dirty looking. bathroom door not painted exposed wood and walls cracked, window moldy. very noisy housekeeping yelling to each other down hallway and banging doors.
訪客用戶
家庭出遊
豪華房
入住於2025年04月
5.0
超讚
評價於:2025年05月05日
Overall, my stay at the hotel was excellent. The rooms were clean and comfortable, the amenities were top-notch, and the location was very convenient. Housekeeping and restaurant staff were courteous and efficient. However, the only downside was the front desk staff — while they were professional and helpful, they rarely smiled or made an effort to be welcoming. A warmer attitude at the reception would definitely enhance the overall guest experience.
Hotel has good locations near the airport , quite clean and rooms are well equipped.
The staff manning the reception counter on the 15th June @ 8PM was very helpful & very courtious....although the reception staff manning rge counter on the 16th June ( 9 AM ) - a middle eastern woman was not so friendly & less attentive to our enquiries or requests.
However,
They refused to give refund for booking cancellation on the 31st May 2025 due to circumstances beyond our control ( being held up at the Airport Immigration & unable to check in as per bookings).
This is despite we repeated the bookings with the same Hotel Group ( VR Hotel Auckland Central - Hobson Street) on the 14th June & again at the Airport Gsteway Hotel on the 15th June...
Thank you.
pillows were all stained and didn't look like linen was clean, bed linen looked ok. some towels also stained and dirty looking. bathroom door not painted exposed wood and walls cracked, window moldy. very noisy housekeeping yelling to each other down hallway and banging doors.
訪客用戶
家庭出遊 豪華房
入住於2025年04月
5.0
超讚
評價於:2025年05月05日
Overall, my stay at the hotel was excellent. The rooms were clean and comfortable, the amenities were top-notch, and the location was very convenient. Housekeeping and restaurant staff were courteous and efficient. However, the only downside was the front desk staff — while they were professional and helpful, they rarely smiled or made an effort to be welcoming. A warmer attitude at the reception would definitely enhance the overall guest experience.
訪客用戶
家庭出遊
三人房
入住於2025年11月
M890817****
家庭出遊
標準雙床房
入住於2025年12月
匿名用戶
好友出遊
豪華房
入住於2025年06月
Xiaoliangxuechang
好友出遊
標準雙床房
入住於2025年08月
匿名用戶
好友出遊
三人房
入住於2025年01月
Siva Savarimuthu
好友出遊
豪華房
入住於2025年06月
Nanpiaobeibo
家庭出遊
三人房
入住於2024年12月
訪客用戶
商務出差
豪華房
入住於2025年05月
訪客用戶
家庭出遊
豪華房
入住於2025年04月
118371****
家庭出遊
豪華房
入住於2024年11月
訪客用戶
家庭出遊 三人房
入住於2025年11月
M890817****
家庭出遊 標準雙床房
入住於2025年12月
匿名用戶
好友出遊 豪華房
入住於2025年06月
Xiaoliangxuechang
好友出遊 標準雙床房
入住於2025年08月
匿名用戶
好友出遊 三人房
入住於2025年01月
Siva Savarimuthu
好友出遊 豪華房
入住於2025年06月
Nanpiaobeibo
家庭出遊 三人房
入住於2024年12月
訪客用戶
商務出差 豪華房
入住於2025年05月
訪客用戶
家庭出遊 豪華房
入住於2025年04月
118371****
家庭出遊 豪華房
入住於2024年11月