I stayed at the Kimpton Shane Hotel in Atlanta from June 4 to 5, 2025. The overall environment of the hotel was excellent — the room was clean, the design was modern and tasteful, and the surroundings were pleasant. It was a comfortable and visually appealing place to stay.
However, the breakfast service was extremely disappointing and affected our overall impression. I was staying with my sister and niece, and we had breakfast at the hotel restaurant. One of the female servers had a very poor attitude. She was rude during the ordering process, and her tone was cold and dismissive. The teapot she brought us was chipped, and when we pointed it out, she showed no apology or concern.
What made it worse was when she cleared the plates very loudly. We politely asked if she could be a bit quieter, and her response was, “It’s just a plate,” in a very unfriendly tone.
While the hotel itself met our expectations, the restaurant service did not reflect the quality or hospitality we expected from a Kimpton property. I hope the management will take this feedback seriously and improve staff training, especially in customer service and professionalism.
Towera Moyo
獨自出遊
標準房
入住於2024年03月
3.2
評價於:2024年04月05日
The hotel is modern and nice, I liked the rooms and amenities. However, my main concern is about the service, I think the staff could be much friendlier. That’s what most matters about a hotel experience. This includes people from the restaurant downstairs, Hartley. Some staff were friendly but it was a general feeling about the staff that made it uneasy to eat at the restaurant or approach the reception.
訪客用戶
夫妻/情侶出遊
標準房
入住於2023年09月
5.0
超讚
評價於:2023年09月11日
We really enjoyed our stay! Very modern hotel with great amenities. The staff was very friendly and assisted us with a few things we needed during our stay. I highly recommend staying, if you want a luxury hotel at affordable rates!
訪客用戶
夫妻/情侶出遊
標準房
入住於2023年11月
5.0
超讚
評價於:2023年11月05日
It was a very pleasant experience staying at Kimpton the Shane. Home keeping was done everyday. Nice toiletries were provided, replaced as requested/required. We were there to visit the city but it also could be a nice spot for staycation as they have a lot of options of room service along with a bar and restaurant attached!
訪客用戶
好友出遊
城市景觀優質房帶兩張大床
入住於2023年08月
5.0
超讚
評價於:2023年09月04日
Great stay, most importantly the hotel and room was cleaned. Will book again soon.
_M1362623****
商務出差
兩張大床房間
入住於2024年02月
4.0
評價於:2024年02月23日
在市中心,黑人很多,服務還行。
Lisa@Lisa
幫他人預訂
標準房
入住於2023年11月
5.0
超讚
評價於:2023年12月24日
入住體驗非常棒!
klanky
商務出差
城景特大床房
入住於2023年05月
5.0
超讚
評價於:2023年05月17日
位置好,交通方便
訪客用戶
夫妻/情侶出遊
標準房
入住於2023年09月
5.0
超讚
評價於:2023年09月22日
Perfect hotel
Yangzhiyi7777
其他
1張特大床,高級全景中城景觀
入住於2023年12月
5.0
超讚
評價於:2023年12月14日
good!
Mizi陳
家庭出遊 城景兩張大床房間
入住於2025年06月
4.0
評價於:2025年06月06日
I stayed at the Kimpton Shane Hotel in Atlanta from June 4 to 5, 2025. The overall environment of the hotel was excellent — the room was clean, the design was modern and tasteful, and the surroundings were pleasant. It was a comfortable and visually appealing place to stay.
However, the breakfast service was extremely disappointing and affected our overall impression. I was staying with my sister and niece, and we had breakfast at the hotel restaurant. One of the female servers had a very poor attitude. She was rude during the ordering process, and her tone was cold and dismissive. The teapot she brought us was chipped, and when we pointed it out, she showed no apology or concern.
What made it worse was when she cleared the plates very loudly. We politely asked if she could be a bit quieter, and her response was, “It’s just a plate,” in a very unfriendly tone.
While the hotel itself met our expectations, the restaurant service did not reflect the quality or hospitality we expected from a Kimpton property. I hope the management will take this feedback seriously and improve staff training, especially in customer service and professionalism.
Towera Moyo
獨自出遊 標準房
入住於2024年03月
3.2
評價於:2024年04月05日
The hotel is modern and nice, I liked the rooms and amenities. However, my main concern is about the service, I think the staff could be much friendlier. That’s what most matters about a hotel experience. This includes people from the restaurant downstairs, Hartley. Some staff were friendly but it was a general feeling about the staff that made it uneasy to eat at the restaurant or approach the reception.
訪客用戶
夫妻/情侶出遊 標準房
入住於2023年09月
5.0
超讚
評價於:2023年09月11日
We really enjoyed our stay! Very modern hotel with great amenities. The staff was very friendly and assisted us with a few things we needed during our stay. I highly recommend staying, if you want a luxury hotel at affordable rates!
訪客用戶
夫妻/情侶出遊 標準房
入住於2023年11月
5.0
超讚
評價於:2023年11月05日
It was a very pleasant experience staying at Kimpton the Shane. Home keeping was done everyday. Nice toiletries were provided, replaced as requested/required. We were there to visit the city but it also could be a nice spot for staycation as they have a lot of options of room service along with a bar and restaurant attached!
訪客用戶
好友出遊 城市景觀優質房帶兩張大床
入住於2023年08月
5.0
超讚
評價於:2023年09月04日
Great stay, most importantly the hotel and room was cleaned. Will book again soon.
Mizi陳
家庭出遊
城景兩張大床房間
入住於2025年06月
Towera Moyo
獨自出遊
標準房
入住於2024年03月
訪客用戶
夫妻/情侶出遊
標準房
入住於2023年09月
訪客用戶
夫妻/情侶出遊
標準房
入住於2023年11月
訪客用戶
好友出遊
城市景觀優質房帶兩張大床
入住於2023年08月
_M1362623****
商務出差
兩張大床房間
入住於2024年02月
Lisa@Lisa
幫他人預訂
標準房
入住於2023年11月
klanky
商務出差
城景特大床房
入住於2023年05月
訪客用戶
夫妻/情侶出遊
標準房
入住於2023年09月
Yangzhiyi7777
其他
1張特大床,高級全景中城景觀
入住於2023年12月
Mizi陳
家庭出遊 城景兩張大床房間
入住於2025年06月
Towera Moyo
獨自出遊 標準房
入住於2024年03月
訪客用戶
夫妻/情侶出遊 標準房
入住於2023年09月
訪客用戶
夫妻/情侶出遊 標準房
入住於2023年11月
訪客用戶
好友出遊 城市景觀優質房帶兩張大床
入住於2023年08月
_M1362623****
商務出差 兩張大床房間
入住於2024年02月
Lisa@Lisa
幫他人預訂 標準房
入住於2023年11月
klanky
商務出差 城景特大床房
入住於2023年05月
訪客用戶
夫妻/情侶出遊 標準房
入住於2023年09月
Yangzhiyi7777
其他 1張特大床,高級全景中城景觀
入住於2023年12月