赫拉酒店 (Hera Hotel)

離衞城博物館及衞城非常的近，周圍的環境非常好，很多美食咖啡店，但是前台的態度有點傲慢，房間比較窄，加礦泉水需要收費。

從倫敦出發，在雅典中轉19個小時，晚上約9點抵達酒店，第二天下午1點的航班飛往上海。選擇這家酒店主要是因為位置非常好，距離雅典衞城很近，步行即可到達。即使中轉時間不長，第二天早上也能輕鬆安排半日遊參觀衞城。整體入住過程順利，作為中轉過夜並順便遊覽雅典的選擇非常合適。

酒店整體風格古典，乾淨。 早餐品種不多，但是既健康又美味，非常好吃。 小陽台上可以眺望到衞城。 交通非常方便，地鐵line 2 上來後步行200米就到酒店 非常推薦！

離衞城很近，步行可到，早餐不錯

這是一家傳統的酒店，設施雖然有比較舊，但齊全整潔，窗外景色也很不錯，我的房間可以看到衛城。服務人員友善，早餐食品款式也挺多的。最為加分之處是地點的便利，步行數分鐘即可到達地鐵站和新衛城博物館，而且附近有不少食肆。

毛巾和床上用品太舊了，毛巾的邊邊都碎了，白毛巾都洗成綠色了，感覺不健康

友善的工作人員 乾淨的設施 方便的地理位置 美好的服務

ビジネストリップで3泊した。パルデノン神殿や新アクロポリス美術館まで徒歩で直ぐに行けます。また近くにギリシャ料理のレストランが沢山あってロケーションは抜群に良いです。 ホテルの受付も皆さんフレンドリーでした。朝食のレストランスペースは決して広いわけではないですが、落ち著いた雰囲気でゆっくりと食事を楽しむ事ができます。 部屋の大きさもそれなりのスペースでゆっくり過ごせます。シャワーの送液圧もあり良かったですが、バスタブの栓が無く湯船に入れなかったのは殘念でした。 エレベーターもレトロで雰囲気も良かったですが、反面動きはゆっくり作動。近代的なホテルとは真逆ですが、ヨーロッパの歴史のあるホテルでゆっくり過ごすには大変良いホテルだと思います。

## Positive Aspects 1. **Location**: The hotel's standout feature is its excellent location for touring Athens. It's ideally situated, providing easy access to major attractions. 2. **Breakfast**: The quality of the breakfast was good and enjoyable, adding a positive note to the stay. ## Room Condition and Check-in Experience Upon late-night arrival, I was disappointed to find only two rooms available. The assigned room had significant issues: - A strong, unpleasant odor permeated the space. - The air conditioning fan produced excessive noise, making it nearly impossible to sleep. I raised these concerns with the staff, but their response was less than satisfactory: - Initially, they only promised to check the next day. - After a second complaint due to inability to sleep, they offered to change the room the following day if one became available. This lack of immediate action or alternative solutions was frustrating, especially given the severity of the issues affecting basic comfort and rest. ## Laundry Service - A Major Letdown The hotel's laundry service was particularly problematic and a source of significant frustration: 1. **Unclear Pricing Policy**: - Prices for some items (e.g., shirts at 5 euros, pants at 7 euros) were listed in the room. - Crucially, there were no listed prices for underwear or socks. 2. **Lack of Communication**: - Despite submitting a large quantity of laundry (over 9 pairs of socks and 10 pieces of underwear), the staff did not inquire about pricing or inform me of potential costs. - This oversight led to an unexpectedly high laundry bill and a very unpleasant surprise. 3. **Arbitrary Pricing**: - Without prior consultation, the hotel charged 3 euros each for underwear and socks. - This pricing seemed arbitrary and excessive, especially given the quantity. 4. **Poor Customer Service**: - The staff should have confirmed prices for unlisted items before processing, especially given the large quantity. - This lack of proactive communication significantly marred the service experience. ## Areas for Improvement 1. **Room Maintenance**: Ensure all rooms are in good condition, particularly regarding odors and noisy equipment. 2. **Staff Responsiveness**: Implement a more proactive and solution-oriented approach to addressing guest complaints. 3. **Laundry Service**: - Clearly list prices for ALL items to avoid confusion. - Train staff to confirm prices for unlisted items before processing. - Implement a more reasonable pricing structure for small items like socks and underwear. 4. **Communication**: Improve overall communication with guests about all services and policies. ## Personal Reflection While I acknowledge I could have been more diligent in checking the laundry pricing, the hotel's handling of unlisted items was unprofessional and customer-unfriendly. The combination of room issues and the laundry service problem significantly impacted the overall stay experience. ## Overall Impression The Hera Hotel presents a mixed bag. Its prime location for Athens sightseeing and quality breakfast are definite pluses. However, issues with room condition, staff responsiveness, and unclear service pricing (especially regarding the laundry service) significantly impacted the overall experience. With improvements in these areas, particularly in customer service and communication, this hotel could offer a much better stay, capitalizing on its excellent location.

環境：方便 衞生：整潔衞生，窗外沒有風景，空調機和高樓，房間一個人不顯小，但是主要是兩個人在一起的話有點侷促，位置很好