My stay at this hotel was unfortunately disappointing overall. While the room was very spacious, it felt too large for my needs and lacked the cleanliness I expected. From the lobby to the elevators and even inside the room, the property did not appear well-maintained.
The facilities are quite outdated. The bathroom light switches were difficult to use and not user-friendly, and the water pressure in the shower was very weak. Housekeeping service was also lacking—they only removed the trash but did not properly clean the room during my stay.
I also experienced an issue with the safe deposit box, which was not working. When I requested assistance, it took over an hour for staff to respond, which was frustrating.
Customer service, unfortunately, was one of the biggest concerns. The front desk supervisor, Ryan, was not helpful and came across as rude and dismissive. He did not handle guest concerns professionally and was unwilling to escalate the issue or allow me to speak with a manager, stating that the manager was not available. This raised concerns about how guest issues are managed at the hotel.
Additionally, several elevators were out of service, making movement around the hotel inconvenient, and the overall atmosphere of the property felt dark and outdated.
On a positive note, the food served at the hotel was excellent. However, the staff overall seemed unmotivated, which affected the experience.
Overall, I would not recommend this hotel to travelers visiting Arcadia or Pasadena due to poor cleanliness, outdated facilities, and unsatisfactory customer service.
In
David
獨自出遊 兩室特大床套房
入住於2025年07月
5.0
超讚
評價於:2025年08月03日
在LA連住四晚的酒店!哈哈。全套房,性價比不錯。
酒店周邊有小型商業中心,稍遠有大的商業中心。餐飲很方便,哦,有一家in & out 漢堡,也不遠,步行可至。
My stay at this hotel was unfortunately disappointing overall. While the room was very spacious, it felt too large for my needs and lacked the cleanliness I expected. From the lobby to the elevators and even inside the room, the property did not appear well-maintained.
The facilities are quite outdated. The bathroom light switches were difficult to use and not user-friendly, and the water pressure in the shower was very weak. Housekeeping service was also lacking—they only removed the trash but did not properly clean the room during my stay.
I also experienced an issue with the safe deposit box, which was not working. When I requested assistance, it took over an hour for staff to respond, which was frustrating.
Customer service, unfortunately, was one of the biggest concerns. The front desk supervisor, Ryan, was not helpful and came across as rude and dismissive. He did not handle guest concerns professionally and was unwilling to escalate the issue or allow me to speak with a manager, stating that the manager was not available. This raised concerns about how guest issues are managed at the hotel.
Additionally, several elevators were out of service, making movement around the hotel inconvenient, and the overall atmosphere of the property felt dark and outdated.
On a positive note, the food served at the hotel was excellent. However, the staff overall seemed unmotivated, which affected the experience.
Overall, I would not recommend this hotel to travelers visiting Arcadia or Pasadena due to poor cleanliness, outdated facilities, and unsatisfactory customer service.
In
阿卡迪亞帕薩迪納區希爾頓安泊套房酒店
(Embassy Suites by Hilton Arcadia-Pasadena Area)附近飯店推薦
常見問題
阿卡迪亞帕薩迪納區希爾頓安泊套房酒店的入住和退房時間是什麼?
入住時間:16:00以後 退房時間:04:00-11:00
阿卡迪亞帕薩迪納區希爾頓安泊套房酒店是否提供早餐?
飯店提供早餐。
阿卡迪亞帕薩迪納區希爾頓安泊套房酒店提供哪些設施及服務?
泳池,停車場,運動場,健身房
阿卡迪亞帕薩迪納區希爾頓安泊套房酒店附近有什麼熱門景點?
漢庭頓圖書館(約8.4公里),洛杉磯植物園(約2.5公里),Santa Fe Dam Recreation Area(約6.9公里)
David
獨自出遊
兩室特大床套房
入住於2025年07月
Allen825204
商務出差
兩室特大床套房
入住於2025年04月
訪客用戶
家庭出遊
兩室特大床套房
入住於2024年12月
Taoshengyijiu
家庭出遊
兩室特大床套房
入住於2024年07月
訪客用戶
夫妻/情侶出遊
兩室特大床套房
入住於2026年02月
Taoliyilu
家庭出遊
兩室兩張大床套房
入住於2025年11月
訪客用戶
家庭出遊
兩室兩張大床套房
入住於2025年07月
candyyangsong
其他
兩室特大床套房
入住於2025年09月
訪客用戶
家庭出遊
兩室兩張大床套房
入住於2024年08月
訪客用戶
獨自出遊
行動聽力無障礙特大床套房(帶淋浴)
入住於2026年04月
David
獨自出遊 兩室特大床套房
入住於2025年07月
Allen825204
商務出差 兩室特大床套房
入住於2025年04月
訪客用戶
家庭出遊 兩室特大床套房
入住於2024年12月
Taoshengyijiu
家庭出遊 兩室特大床套房
入住於2024年07月
訪客用戶
夫妻/情侶出遊 兩室特大床套房
入住於2026年02月
Taoliyilu
家庭出遊 兩室兩張大床套房
入住於2025年11月
訪客用戶
家庭出遊 兩室兩張大床套房
入住於2025年07月
candyyangsong
其他 兩室特大床套房
入住於2025年09月
訪客用戶
家庭出遊 兩室兩張大床套房
入住於2024年08月
訪客用戶
獨自出遊 行動聽力無障礙特大床套房(帶淋浴)
入住於2026年04月