薩摩亞艾姬格雷喜來登酒店及別墅 (Sheraton Samoa Aggie Grey's Hotel & Bungalows)

酒店衞生堪憂，地板上一層油一樣的東西，鞋子走上面都粘得響。洗澡水很小。早餐還可以，現磨咖啡還給拉花，給送到桌上。第一晚入住，房間警報老是響，響好幾次，剛開始響的時候嚇**了。後來老是響，就要求換房間。酒店經理hannah上門安撫，給升級到最大的房間，還主動提出給我們延遲退房。就消氣了。酒店服務態度是好的。就是衞生再加強。

酒店在市中心，出入太方便了，餐廳食物份量大，早餐是自助式，環境衞生可以，服務周到，值得推薦，一個字：贊👍

Not a safe place to stay. My money was stolen in my room. No one did anything about it. Never ever got anything stolen in all the 70 countries I've visited. You can find much nicer and safer in Apia. Don't waste your time and money here

Great location in the city centre, our harbour view room was lovely although the shower/bath was a bit dirty and worn out. Decent buffet breakfast selection and all the staff were super friendly.

We recently stayed at this hotel for three nights and, while there were aspects we truly enjoyed, our experience was unfortunately overshadowed by significant issues with the reservation and front desk process. Upon our arrival at 15:30 (check-in time is from 15:00), we were surprised to find that our online reservation couldn’t be found in their system—despite us having proof of the booking. We had to wait in the lobby for nearly an hour while the issue was being resolved. What is shown as available online appears to differ significantly from what is actually available on-site, which created ongoing problems throughout our stay. We had initially booked a room with a swimming pool view and private balcony. However, this room type was not available upon check-in. We were first offered a lower-category room with a mountain view, which we declined as we already paid online for higher-category, and were then moved to a room with a harbour view and private balcony. Although staff assured us that our originally booked room would be available the following day, we remained cautious and asked for confirmation, as we preferred to avoid the hassle of moving again unless necessary. Unfortunately, the following day we were asked to check out at 11:00 am because the room we were in had supposedly been booked by another guest, and we were told that a room matching our original booking (with pool view) was ready for us. However, when we returned the same day at 15:00 for check-in, we were assigned the same room we had vacated earlier—clearly indicating no other room had actually become available. On the third day, we faced a similar confusion with the rooms. Each day involved unnecessary packing and discussions with the front desk, which took up a lot of our time and energy. That said, the hotel does have its strengths. We really appreciated its convenient location, the beautifully designed restaurant interior, and especially the food—breakfast, in particular, was excellent. Overall, while the amenities and dining were enjoyable, the front desk and reservation experience significantly impacted our stay. We hope the hotel takes steps to improve its booking coordination and internal communication, as it has the potential to offer a much better guest experience.

房間的海景很美，酒店非常有特色！早餐的氛圍很好，地理位置也很優越！可惜時間太短，沒來得及 仔細看看，可惜了！還會想去住住！

非常滿意，員工都很nice，每個人臉上都是笑容。 晚上餐廳還有表演，特別好看，值得推薦。對面就是港口，出行也方便。

プールサイドの部屋は、使いやすく、 リゾート気分バッチシという感じでした。 海に面してないのが殘念ですが、十分かと思います。 朝食は、スタッフが満足しているか聲をかけてくれるので、ドリンクとか頼みやすく、親しみやすかったです。

Check in was a joke got there at 3 got to our room at 5.30 Room was not serviced till 4pm, then had to wait till 9pm for towels if they came, had to ring reception twice for towels They run out of bacon at 8.30am🤬 Meals are overpriced Most of the staff were very helpful Private taxi back to airport, driver thought he was a racing driver, gospel music was so loud 😱 Flight was delayed 3hrs Won’t be back

It was a great stay for business, very close to everything and easy taxi rides to all else. The staff were exceptional in their hospitality and all things went well. Even arriving and departing at 4am on two Saturdays was not an issue. Highly recommended.