塔努阿土司塔拉酒店 (Tanoa Tusitala Hotel)

航班凌晨才到，到了房間收拾好3點過準備睡覺了，掀開“三明治被子”，結果“被子”下面竟然沒有墊床單，直接就是臟兮兮的被子，打電話給前台，才送了床單來。早上7點過，就被隔壁大人帶的5個小孩吵醒，小孩子不停吵鬧，不停進出嘣嘣嘣開關門，招呼叫小聲點都不行。最後要求換房間，前台Fuatino還不錯，積極幫忙協調換了房間，要不是她，評分會更低。很多酒店Adult only，是有道理的。

Great place to stay rooms clean food was great! Customer service was awesome highly recommend

Always a great easy stay at Tanoa. Rooms are clean, comfortable and all amenities work well. Great pool and breakfast buffet. Tanoa is alway a first choice of accommodation when we come to Samoa.

The facility was clean and modern, but the shower didn't drain fully leaving a slippery puddle away from the drain hole. Housekeeping wasn't consistent. On separate occasions the mirror was left wet, the bins unemptied, the towel unchanged and the bed not made up properly. The programmable safe didn't open once locked, and the key card had to be reprogrammed to give access to the room. Once, while resting in my room in the early afternoon, someone tried to enter my room but the latch stopped them. I quickly checked outside, thinking it might have been housekeeping, but no one was there except someone - a burly obese island man in singlet, shorts and jandals - walking quickly around the corner. I believe it was another guest who'd somehow gained access to electronic access cards, and who was raiding other guest's rooms. It was after that incident that my key card failed to work, and I had to visit reception to get it reprogrammed. The staff were generally courteous and kind, but really only going through the motions to fulfil their role. No one stood out as loving the work they do. The egg station couldn't make poached egg. That had to come from the kitchen, and they had to boil the water first and it was an inordinately long wait. In a previous visit to Samoa, at a hotel in Savai'i, the egg station had a pan with simmering water for poached eggs, and they delivered poached eggs as quickly as any other style of egg. I visited other hotels for events around Apia on this visit. I'm now open to staying at other hotels after this visit.

The service it's really bad their customers sits really bad too so sad.coz when it's really rain while I'm in a hotel I asking for umbrella and they never reply in a good attitude it's really bad please no more Tanoa Hotel thanks

A luscious resort style hotel in the heart of Apia

Staff is very friendly and professional. Would be nice if the rooms had a microwave, but overall stay was great.

Everything was great. Housekeeping needs alot of work on efficiency, time management and thorough cleaning.

Amazing service

房間設施一般，位置相對還好！