安克雷奇市中心區萬楓酒店 (Fairfield Inn & Suites Anchorage Midtown)

機場到酒店班車需要打電話，其他都好

I’ve traveled a lot through the years (sometimes 8 訂房網站s in one month) and I’ve seen a great amount of accommodations, in all types and forms. This place, however, had by far the worst customer service I’ve ever experienced so far. I had to call 3 times for the complimentary shuttle, which showed up after 1 hour and 5 minutes to pick me up. The driver was unbothered, no greeting and continued with his loud and private phone call in a foreign language. Check in was done in a rush. Nothing was told about the facilities of the hotel. The rooms are musty, with an old and worn out interior, moldy bathroom and no soundproof windows. This place is way too pricey for what you get and should not carry the Marriott brand at all. After checkin, I went straight out to explore the city of Anchorage. When I returned at night, I found out there was a leakage from the ceiling, dripping right on the AC. I called and someone came to check. She than returned to the front desk, to find a solution. Nothing could be done though, because there were no rooms available as the hotel was full. As I booked through 訂房網站, I couldn’t get a refund. I was given Bonvoy points, even though I explained that I wouldn’t be using those, as I always book through a third party. 訂房網站 was trying to solve the issue with the hotel for weeks, but I was informed they couldn’t. 訂房網站 was helpful enough and gave me some Trip credits, which I definitely will be using in the future. It’s when there’s a problem, that you can truly see what the level of customer service they have. The staff clearly has no clue and you’ll be treated like nothing. I wouldn’t stay here again not even for free! I was happy I was booked only for one night.

Good service, service people are well trained and very nice to guests. Nice facility Excellent food, I did enjoy

We enjoyed our quick stay - I appreciate the friendly staff & the cleanliness of the rooms and lobby areas.