This boutique hotel looks cute for its design, but their business practices are dishonest! I felt uncomfortable with how they treated customers. First, the room I received was not what I had paid for based on the pictures in the app. During my one-night stay, they claimed the hotel was fully booked and offered me a “special arrangement” in a secret annex. I was taken aback and suspected it was staff accommodations since I accessed my room through a different door that had a sign.
When I inquired further, the hostess told me I received an “upgrade” to a canal view room because they were full. However, this room was tiny and the heating didn’t work at all. That night was freezing, and when I asked if the AC could help regulate the temperature, I learned it was only functional in summer. They didn’t have any portable heaters available either. I was shocked that the heating system was inadequate, especially in Amsterdam during the snow.
The hostess later offered to switch me to another “staff” room, which I switched later, but it was still cold, and I had to sleep in my down jacket. If your hotel is fully booked, don’t allow overbooking on platforms and provide customers with staff accommodations; that’s not acceptable business practice!!!
While the hostess was polite and they did give me a bag of snacks upon checkout, the fundamental purpose of staying in a hotel is to have a comfortable experience, which this stay did not provide. I would not recommend this place to anyone. Additionally, the hotel is overpriced, charging a premium for a small room that simply isn’t worth it. Think twice before booking here.
They should refund half of the money I paid for my night for such a dishonest practice!
訪客用戶
獨自出遊
標準單人房
入住於2025年01月
5.0
超讚
評價於:2025年02月09日
I chose a very small room type, however it was enough for one person. The location was good and the hotel was modestly decorated and clean. I would stay there again.
Leticia240
夫妻/情侶出遊
運河景小型雙人房
入住於2024年07月
5.0
超讚
評價於:2024年08月22日
Nice hotel with wonderful location. The area was quiet and convenient. The building looks like an old Dutch building outside but it was modern inside. Although the lift was a bit slow, thanks to it, we didn’t need to climb the narrow Dutch stairs. When checking out, we even got a snack gift package. We enjoyed our stay.
11shakeelb
獨自出遊
帶私人外部浴室的單人間
入住於2024年12月
4.2
很好
評價於:2024年12月12日
The lady that checked me in when I arrived on the 7th December at around 11am was so so friendly and welcoming. She anticipated all questions I wanted to ask and have me an update as soon as my room was ready. She was super friendly and helpful and just such a joy upon arrival. I'm sorry I didn't get her a name otherwise I would mention it her to as recognition for an awesome welcome I received.
Ricardo
夫妻/情侶出遊
大型雙人閣樓房
入住於2023年12月
5.0
超讚
評價於:2023年12月18日
Nos ha maravillado este coqueto y pequeño hotel en el barrio de Joordan, una zona ideal para recorrer a pie la ciudad. Nos alojamos en la suite ático, un espacio abuhardillado muy especial y romántico, tanto la habitación como las zonas comunes están llenos de detalles encantadores que se suman a otras sorpresas con las que te obsequian durante la estancia y a la hora del check out. Todo el personal fue muy amable, esforzándose por complacer todas las necesidades. La posibilidad de tomar bebidas calientes en cualquier momento, incluso aperitivos por la tarde, es un plus durante una época tan fría como Diciembre, únicamente nos quedamos con las ganas de probar el desayuno, que tenía una pinta estupenda y precio ajustado.
訪客用戶
家庭出遊
小型雙人房
入住於2024年10月
5.0
超讚
評價於:2024年10月15日
Harika konum
Harika bir otel
Odamiz 2 kişi için yeterli büyüklükte idi.
Güleryüzlü bir resepsiyon ve hizmet vardi.
İlgileri için teşekkürler
訪客用戶
與好友旅遊
標準單人房
入住於2024年01月
5.0
超讚
評價於:2024年01月25日
It was amazing!!!!
訪客用戶
獨自出遊
標準單人房
入住於2022年06月
5.0
超讚
評價於:2022年07月07日
Great location, super kind staffs, perfect service. I would definitely recommend this place to my friend!
This boutique hotel looks cute for its design, but their business practices are dishonest! I felt uncomfortable with how they treated customers. First, the room I received was not what I had paid for based on the pictures in the app. During my one-night stay, they claimed the hotel was fully booked and offered me a “special arrangement” in a secret annex. I was taken aback and suspected it was staff accommodations since I accessed my room through a different door that had a sign.
When I inquired further, the hostess told me I received an “upgrade” to a canal view room because they were full. However, this room was tiny and the heating didn’t work at all. That night was freezing, and when I asked if the AC could help regulate the temperature, I learned it was only functional in summer. They didn’t have any portable heaters available either. I was shocked that the heating system was inadequate, especially in Amsterdam during the snow.
The hostess later offered to switch me to another “staff” room, which I switched later, but it was still cold, and I had to sleep in my down jacket. If your hotel is fully booked, don’t allow overbooking on platforms and provide customers with staff accommodations; that’s not acceptable business practice!!!
While the hostess was polite and they did give me a bag of snacks upon checkout, the fundamental purpose of staying in a hotel is to have a comfortable experience, which this stay did not provide. I would not recommend this place to anyone. Additionally, the hotel is overpriced, charging a premium for a small room that simply isn’t worth it. Think twice before booking here.
They should refund half of the money I paid for my night for such a dishonest practice!
訪客用戶
獨自出遊 標準單人房
入住於2025年01月
5.0
超讚
評價於:2025年02月09日
I chose a very small room type, however it was enough for one person. The location was good and the hotel was modestly decorated and clean. I would stay there again.
Leticia240
夫妻/情侶出遊 運河景小型雙人房
入住於2024年07月
5.0
超讚
評價於:2024年08月22日
Nice hotel with wonderful location. The area was quiet and convenient. The building looks like an old Dutch building outside but it was modern inside. Although the lift was a bit slow, thanks to it, we didn’t need to climb the narrow Dutch stairs. When checking out, we even got a snack gift package. We enjoyed our stay.
11shakeelb
獨自出遊 帶私人外部浴室的單人間
入住於2024年12月
4.2
很好
評價於:2024年12月12日
The lady that checked me in when I arrived on the 7th December at around 11am was so so friendly and welcoming. She anticipated all questions I wanted to ask and have me an update as soon as my room was ready. She was super friendly and helpful and just such a joy upon arrival. I'm sorry I didn't get her a name otherwise I would mention it her to as recognition for an awesome welcome I received.
Ricardo
夫妻/情侶出遊 大型雙人閣樓房
入住於2023年12月
5.0
超讚
評價於:2023年12月18日
Nos ha maravillado este coqueto y pequeño hotel en el barrio de Joordan, una zona ideal para recorrer a pie la ciudad. Nos alojamos en la suite ático, un espacio abuhardillado muy especial y romántico, tanto la habitación como las zonas comunes están llenos de detalles encantadores que se suman a otras sorpresas con las que te obsequian durante la estancia y a la hora del check out. Todo el personal fue muy amable, esforzándose por complacer todas las necesidades. La posibilidad de tomar bebidas calientes en cualquier momento, incluso aperitivos por la tarde, es un plus durante una época tan fría como Diciembre, únicamente nos quedamos con las ganas de probar el desayuno, que tenía una pinta estupenda y precio ajustado.
訪客用戶
家庭出遊 小型雙人房
入住於2024年10月
5.0
超讚
評價於:2024年10月15日
Harika konum
Harika bir otel
Odamiz 2 kişi için yeterli büyüklükte idi.
Güleryüzlü bir resepsiyon ve hizmet vardi.
İlgileri için teşekkürler
訪客用戶
與好友旅遊 標準單人房
入住於2024年01月
5.0
超讚
評價於:2024年01月25日
It was amazing!!!!
訪客用戶
獨自出遊 標準單人房
入住於2022年06月
5.0
超讚
評價於:2022年07月07日
Great location, super kind staffs, perfect service. I would definitely recommend this place to my friend!
訪客用戶
與好友旅遊
運河景小型雙人房
入住於2024年10月
訪客用戶
獨自出遊
標準單人房
入住於2023年07月
Christinaxu
獨自出遊
帶私人外部浴室的單人間
入住於2025年02月
訪客用戶
獨自出遊
標準單人房
入住於2025年01月
Leticia240
夫妻/情侶出遊
運河景小型雙人房
入住於2024年07月
11shakeelb
獨自出遊
帶私人外部浴室的單人間
入住於2024年12月
Ricardo
夫妻/情侶出遊
大型雙人閣樓房
入住於2023年12月
訪客用戶
家庭出遊
小型雙人房
入住於2024年10月
訪客用戶
與好友旅遊
標準單人房
入住於2024年01月
訪客用戶
獨自出遊
標準單人房
入住於2022年06月
訪客用戶
與好友旅遊 運河景小型雙人房
入住於2024年10月
訪客用戶
獨自出遊 標準單人房
入住於2023年07月
Christinaxu
獨自出遊 帶私人外部浴室的單人間
入住於2025年02月
訪客用戶
獨自出遊 標準單人房
入住於2025年01月
Leticia240
夫妻/情侶出遊 運河景小型雙人房
入住於2024年07月
11shakeelb
獨自出遊 帶私人外部浴室的單人間
入住於2024年12月
Ricardo
夫妻/情侶出遊 大型雙人閣樓房
入住於2023年12月
訪客用戶
家庭出遊 小型雙人房
入住於2024年10月
訪客用戶
與好友旅遊 標準單人房
入住於2024年01月
訪客用戶
獨自出遊 標準單人房
入住於2022年06月