When we first arrived at the room, we found out the blanket had a stain. We called the reception but he responded that it was not possible as they had changed the supplier yesterday. He came up with a poor service attitude, just claiming that it was impossible. He said there were no housekeepers at the moment, so we had to change it ourselves. He asked us to email the photo below so that they could file a complaint.
It is TOTALLY unacceptable for the customers to change the blanket on their own when it was not even their fault, not to mention emailing a photo to the hotel to file a complaint.
The service was also poor, the receptionist was not friendly.
I would definitely not recommend this hotel to anyone.
訪客用戶
商務出差
舒適房 - 帶1張單人床
入住於2025年07月
4.7
很棒
評價於:2025年07月21日
Everything was great, but the soundproofing wasn’t the best. I guess it’s just the way the place is built.
匿名用戶
夫妻/情侶出遊
舒適房 1張雙人床
入住於2025年09月
2.5
評價於:2025年09月24日
One older, extremely rude check-in staff made my stressful situation worse while I was on a 1-hour call wait with the airline about my canceled flight. Better replace this person if you want to greatly improve your hotel service. Other staff on different days and times were kind and understanding.
訪客用戶
夫妻/情侶出遊
舒適房間 1單人床
入住於2025年09月
5.0
超讚
評價於:2025年09月08日
We had a great three night stay at the Leonardo city hotel.
Great location near the museum area and inner Amsterdam canals, yet really quiet too.
Breakfast was great value, good selection of hot and cold breakfast, pastries, fruit and fruit salad etc. The breakfast room was very well decorated and stylish. Rooms were ok, each enjoying a big picture window, ensuite and comfy beds,
Staff were very helpful and pleasant. All together a great stay.
When we first arrived at the room, we found out the blanket had a stain. We called the reception but he responded that it was not possible as they had changed the supplier yesterday. He came up with a poor service attitude, just claiming that it was impossible. He said there were no housekeepers at the moment, so we had to change it ourselves. He asked us to email the photo below so that they could file a complaint.
It is TOTALLY unacceptable for the customers to change the blanket on their own when it was not even their fault, not to mention emailing a photo to the hotel to file a complaint.
The service was also poor, the receptionist was not friendly.
I would definitely not recommend this hotel to anyone.
訪客用戶
商務出差 舒適房 - 帶1張單人床
入住於2025年07月
4.7
很棒
評價於:2025年07月21日
Everything was great, but the soundproofing wasn’t the best. I guess it’s just the way the place is built.
匿名用戶
夫妻/情侶出遊 舒適房 1張雙人床
入住於2025年09月
2.5
評價於:2025年09月24日
One older, extremely rude check-in staff made my stressful situation worse while I was on a 1-hour call wait with the airline about my canceled flight. Better replace this person if you want to greatly improve your hotel service. Other staff on different days and times were kind and understanding.
訪客用戶
夫妻/情侶出遊 舒適房間 1單人床
入住於2025年09月
5.0
超讚
評價於:2025年09月08日
We had a great three night stay at the Leonardo city hotel.
Great location near the museum area and inner Amsterdam canals, yet really quiet too.
Breakfast was great value, good selection of hot and cold breakfast, pastries, fruit and fruit salad etc. The breakfast room was very well decorated and stylish. Rooms were ok, each enjoying a big picture window, ensuite and comfy beds,
Staff were very helpful and pleasant. All together a great stay.
匿名用戶
好友出遊
舒適房間 1單人床
入住於2026年05月
匿名用戶
好友出遊
舒適房,1張單人床和1張雙人床
入住於2025年04月
訪客用戶
商務出差
舒適房 - 帶1張單人床
入住於2025年07月
匿名用戶
夫妻/情侶出遊
舒適房 1張雙人床
入住於2025年09月
訪客用戶
夫妻/情侶出遊
舒適房間 1單人床
入住於2025年09月
匿名用戶
好友出遊
舒適房 - 帶1張單人床
入住於2025年04月
訪客用戶
商務出差
舒適房 1張雙人床
入住於2025年05月
訪客用戶
好友出遊
舒適房間 1單人床
入住於2025年08月
訪客用戶
家庭出遊
高級房-1張雙床+2張單人床
入住於2025年03月
匿名用戶
商務出差
舒適房間 1單人床
入住於2024年09月
匿名用戶
好友出遊 舒適房間 1單人床
入住於2026年05月
匿名用戶
好友出遊 舒適房,1張單人床和1張雙人床
入住於2025年04月
訪客用戶
商務出差 舒適房 - 帶1張單人床
入住於2025年07月
匿名用戶
夫妻/情侶出遊 舒適房 1張雙人床
入住於2025年09月
訪客用戶
夫妻/情侶出遊 舒適房間 1單人床
入住於2025年09月
匿名用戶
好友出遊 舒適房 - 帶1張單人床
入住於2025年04月
訪客用戶
商務出差 舒適房 1張雙人床
入住於2025年05月
訪客用戶
好友出遊 舒適房間 1單人床
入住於2025年08月
訪客用戶
家庭出遊 高級房-1張雙床+2張單人床
入住於2025年03月
匿名用戶
商務出差 舒適房間 1單人床
入住於2024年09月