Pharaonic Pyramids Inn (Pharaonic Pyramids Inn)

One of the worst hotel experiences I’ve had in terms of customer service! The location and facilities are decent, but everything else was a nightmare. Before arriving in Cairo, I notified the hotel of my late check-in (as they advertise 24-hour front desk service). They didn’t respond. When we arrived, the hotel was impossible to locate within the building — no signage or directions inside — and no staff at the front desk. Multiple calls went unanswered. Only after escalating the issue to 訂房網站’s customer service did someone finally respond, and we waited over an hour just to check in. When staff arrived, our reserved room wasn’t ready — still dirty from the last guest. Instead, they gave us two small rooms, despite booking a space for three to stay together. We squeezed into one room and were promised a move the next morning. The next day, we received breakfast but no updates. After lunch time, again, no staff present and no way to contact anyone — their phone was turned off. We wanted to switch rooms before going out, but were left with no communication. To make things worse, there was construction in the building with falling debris and no safety precautions in place. It was genuinely hazardous. We contacted 訂房網站 again, and even their support couldn’t reach the hotel. At that point, we had no choice but to cancel the remainder of our stay. If you value your time, comfort, or safety — stay elsewhere. The customer service here is absolutely unacceptable.

위치가 좋습니다 사장님과 직원들은 친절하고 편하게 지냈습니다 한국인들에게 중요한 샤워기 헤드를 바꿀수 있어서 좋았습니다!!!! 총 3박 2명 / 하루4번*3일 = 12번 씻었는데 필터는 연한갈색정도로 오염됐고 이 정도는 이집트 악명치고 수질도 선방했다고 생각합니다

受付がどこにあるのか分かりづらい。このホテルの下の階にいくつかホテルがあるが、名前が違うだけで友達同士で経営してるっぽい。 ジャグジーバスの部屋を予約したがジャグジーは無し。水圧も非常に弱かった。 朝食は非常に手抜き。ピラミッドを見るための窓から風が入ってくるので部屋が寒かった。

ピラミッドに近いので便利です。また、ツアーの手配もしてくれます。內裝はとても豪華です。ピラミッドの見える部屋は若干高めの設定になっています。朝食は、満足でした。

Tout est très bien passé réception génial sont toujours à l’accueil souriant Merci , mais y a pas d’ascenseur on monte jusqu’au cinquième  a pied à part ça le reste tout est top je recommande

スタッフはみんなとても親切です。 トイレ、シャワーも綺麗です。石鹸やティッシュ、トイレットペーパーもあります。 ドアには鍵とチェーンロックがあります。部屋に金庫もあります。 とてもいいホテルでした。今は違うホテルに移動しましたが、またこのホテルに戻りたいです(-_-)

Clean hotel, helpful staff and near Pyramid with nice view. The only thing is no elevator.

很不錯的酒店，非常乾淨漂亮