Hotel was decent, slightly disappointed that this was the only “5 star” option in Agra, but certainly comfortable and staff were friendly and accommodating.
Bibhas
家庭出遊
高級房
入住於2025年12月
3.7
評價於:2025年12月15日
This was our second stay after 2022-23. This time stay was disappointing primarily due to poor service management. On arrival, no one assisted in picking up or carrying luggage to the room. After check-in, I called for drinking water, but despite repeated follow-ups, it took almost one hour for water to be delivered to the room.
Most of the hotel staff appeared to be completely occupied with managing a marriage ceremony and a conference being held simultaneously at two different grounds within the property. While events are understandable, regular in-house guests should not be made to suffer due to poor prioritization and staffing.
What makes the experience worse is the pricing. The room tariffs are higher than reputed five-star hotels like the Taj in Agra, but the service standards fall far short of even basic hospitality expectations.
I would think twice before choosing this property again.
conormc25
好友出遊 高級房
入住於2025年01月
3.7
評價於:2025年02月13日
Hotel was decent, slightly disappointed that this was the only “5 star” option in Agra, but certainly comfortable and staff were friendly and accommodating.
Bibhas
家庭出遊 高級房
入住於2025年12月
3.7
評價於:2025年12月15日
This was our second stay after 2022-23. This time stay was disappointing primarily due to poor service management. On arrival, no one assisted in picking up or carrying luggage to the room. After check-in, I called for drinking water, but despite repeated follow-ups, it took almost one hour for water to be delivered to the room.
Most of the hotel staff appeared to be completely occupied with managing a marriage ceremony and a conference being held simultaneously at two different grounds within the property. While events are understandable, regular in-house guests should not be made to suffer due to poor prioritization and staffing.
What makes the experience worse is the pricing. The room tariffs are higher than reputed five-star hotels like the Taj in Agra, but the service standards fall far short of even basic hospitality expectations.
I would think twice before choosing this property again.
conormc25
好友出遊
高級房
入住於2025年01月
Bibhas
家庭出遊
高級房
入住於2025年12月
conormc25
好友出遊 高級房
入住於2025年01月
Bibhas
家庭出遊 高級房
入住於2025年12月