Really good and everything is great. The staffs are wonderful and amazing. I will definitely book again.
訪客用戶
家庭出遊
兩張雙人床房
入住於2024年05月
3.5
評價於:2024年05月17日
Stayed 4 nights and happy overall with the room and restaurant. However the hotel double charged me - my room was prepaid on Trip, and hotel reception took my credit card details for incidentals. After checking out I found I was charged again for the room, they basically charged a customer without a.) contacting Trip to sort out the payment as it should be, b.) without a phone call to me ahead of taking the money and c.) without the customer authorization (in theory I only authorized the incidental pre-auth).
Kudos to colleagues at Trip who followed up and processed the refund within a week! But deeply unhappy with the hotel's handling of the incident especially customer communication! Double check your bank transactions if you choose to stay at this place
Really good and everything is great. The staffs are wonderful and amazing. I will definitely book again.
訪客用戶
家庭出遊 兩張雙人床房
入住於2024年05月
3.5
評價於:2024年05月17日
Stayed 4 nights and happy overall with the room and restaurant. However the hotel double charged me - my room was prepaid on Trip, and hotel reception took my credit card details for incidentals. After checking out I found I was charged again for the room, they basically charged a customer without a.) contacting Trip to sort out the payment as it should be, b.) without a phone call to me ahead of taking the money and c.) without the customer authorization (in theory I only authorized the incidental pre-auth).
Kudos to colleagues at Trip who followed up and processed the refund within a week! But deeply unhappy with the hotel's handling of the incident especially customer communication! Double check your bank transactions if you choose to stay at this place
皇冠假日倫敦多克蘭酒店
(Crowne Plaza London - Docklands, an IHG Hotel)附近飯店推薦
Love Honey holiday & Happy Holidays
幫他人預訂
標準房
入住於2023年10月
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家庭出遊
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入住於2023年10月
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入住於2024年01月
巨木木
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入住於2023年02月
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入住於2023年07月
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商務出差
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入住於2024年03月
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兩張雙人床房
入住於2024年05月
Love Honey holiday & Happy Holidays
幫他人預訂 標準房
入住於2023年10月
luorong2006
家庭出遊 兩張雙人床房
入住於2023年10月
訪客用戶
商務出差 雙人房
入住於2024年01月
巨木木
夫妻/情侶出遊 雙人房帶沙發床
入住於2023年02月
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入住於2023年07月
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家庭出遊 標準兩張雙人床間
入住於2023年12月
匿名用戶
家庭出遊 兩張雙人床房
入住於2023年07月
CHOI YI
家庭出遊 兩張雙人床房
入住於2023年08月
Dejavu Drealdejavu
商務出差 雙人房
入住於2024年03月
訪客用戶
家庭出遊 兩張雙人床房
入住於2024年05月